Crown Careers - Hotels

Our Front Office teams are responsible for welcoming guests and ensuring a seamless arrival and departure experience whether on business, a holiday or celebrating that special occasion.
From opening the car door and delivering luggage, to checking guests in and organising a memorable evening out, our Front Office employees make it happen.

Some of the roles in Front Office are:

Bell Attendant
Door Person
Concierge Attendant
Front Office Attendant
Front Office Supervisor
Hotel Duty Manager

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Whether facilitating a reservation, answering accommodation enquiries or assisting with a group booking our Reservations team understand and promote our extensive hotel offering.
Every shift our dedicated Reservations employees manage a high volume of web and phone enquiries to help our guests find the room that's right for them.

Some of the roles in Reservations are:

Reservations Agent
Group Reservations Coordinator
Assistant Reservations Manager
Reservations Manager
Revenue Analyst

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Our Customer Contact Centre is one of the busiest call centres in Australia. Employees answer general inbound calls to Crown, take restaurant bookings and room service orders, take wake-up calls, transfer internal calls and act as a help desk, all whilst promoting our services, events and facilities.

Some of the roles in the Customer Contact Centre are:

Customer Service Advisor
Customer Contact Centre Team Leader

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With high levels of occupancy across three busy hotels, our Housekeeping employees are key contributors to a memorable guest experience. Demonstrating meticulous attention to detail, the team takes pride in achieving the highest standards possible to showcase our rooms.

Some of the roles in Housekeeping are:

Room Attendant
Housekeeping Services Attendant
Housekeeping Supervisor
Housekeeping Administration Assistant
Assistant Executive Housekeeper

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Our team of qualified health and wellbeing industry professionals across Crown Spa, ISIKA and The Deck provide treatments and services to enhance the guest experience.

Some of the roles in Spas & Leisure Facilities are:

Beauty Therapist
Massage Therapist
Receptionist
Spa Supervisor
Health & Leisure Consultant

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Our Conference team coordinates some of Australia's leading events, seminars and conferences at our purpose-built hotel convention facility. Employees are key to the setup, delivery and execution of product launches, exhibitions and conferences hosting up to 800 delegates.

Some of the roles in Conference are:

Conference Attendant
F&B Attendant
Conference Service Manager
Conference Manager

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Our dedicated hotels sales team based across Melbourne, Sydney and Asia is focussed on promoting and selling over 1,600 guest rooms and conference facilities at Crown.
Representing ‘Corporate', ‘Conference, Incentives & Groups' and ‘Travel, Leisure & Wholesale' market segments, employees build strong relationships with Crown's broad consumer base.

Some of the roles in Sales are:

Sales Coordinator
Sales Executive
Sales Manager
Associate Director of Sales

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Hotels

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Areas Within Hotels

Front Office

Reservations

Customer Contact Centre

Housekeeping

Spas & Leisure Facilities

Conference

Sales

5 Things You Should Know About Hotels

Hotels

Join our prestigious Hotels team

Start Your Crown Career

Areas Within Hotels

Front Office

Reservations

Customer Contact Centre

Housekeeping

Spas & Leisure Facilities

Conference

Sales

5 Things You Should Know About Hotels

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Join the world of crown

Front Office

Hotels

Some of the roles in Front Office are:

Reservations

Hotels

Some of the roles in Reservations are:

Customer Contact Centre

Hotels

Some of the roles in the Customer Contact Centre are:

Housekeeping

Hotels

Some of the roles in Housekeeping are:

Spas & Leisure Facilities

Hotels

Some of the roles in Spas & Leisure Facilities are:

Conference

Hotels

Some of the roles in Conference are:

Sales

Hotels

Some of the roles in Sales are:

5 Things you should know about working in Hotels

5 Things you should know
about working in Hotels